Cogniss Data Policy
Cogniss aims to empower people to live healthier and happier lives. This policy describes what information we collect and how it is used and shared, and applies to the full suite of Cogniss services, products, games and mobile applications (‘Services’).
Last revised: 19 July 2017
What kinds of information do we collect?
Depending on how you engage with Cogniss Services, we collect different kinds of information from or about you.
Information you provide
We collect the content and other information you provide when you use any of our Services, including when you sign up for an account, create or share, and message or communicate with others. We also collect information about how you use our Services, such as the types of content you view or engage with, the frequency and duration of your activities, the scores you achieve in games and your progression through content.
Information others provide
We also collect content and information that other people provide when they use our Services, including information about you.
Your networks and connections
We collect information about the people and groups you are connected to and how you interact with them, such as the people you communicate with the most, or the frequency and types of team challenges you engage in.
Information about payments
Cogniss does not collect or process any information relating to payments. Purchases made in all Cogniss Services are processed through Apple’s App Store and Google Play. For information about payments, please refer to Apple and Google’s respective payment policies.
We collect information from or about the computers, phones, or other devices where you install or access our Services. We may associate the information we collect from your different devices, which helps us provide consistent services across your devices. Some examples of the device information we may collect include:
Attributes such as the operating system, hardware version, device settings, file and software names and types, battery and signal strength, and device identifiers.
Device locations, including specific geographic locations, such as through GPS, Bluetooth, or WiFi signals.
Connection information such as the name of your mobile operator or ISP, browser type, language and timezone, mobile phone number and IP address.
Information from websites and apps that use our Services
We collect information when you visit or use third-party websites and apps that use our Services. This includes information about the websites and apps you visit, your use of our Services on those websites and apps, as well as information the developer or publisher of the app or website provides to you or us.
Information from third-party partners
We receive information about you and your activities on and off Cogniss from third-party partners, such as information from a partner when we offer joint services with them.
Information from Cogniss App Partners
Cogniss App Partners are organisations that build apps on the Cogniss platform. Cogniss App Partners have the same access rights and restrictions to Cogniss data collected on their specific Cogniss app as Cogniss. Cogniss App Partners do not have access to data collected on other Cogniss apps.
How do we use this information?
We facilitate effective learning and behavioral experiences that enrich people’s knowledge and add to their quality of life. We offer an experience-driven, accessible platform on which developers, designers and others can imagine and create their own solutions to complex learning and behavioral challenges.
With these objectives in mind, we use all of the information we have to help us provide and support our full range of Services. We:
Provide, improve and develop products and services.
We are able to deliver our services, personalize content and make suggestions for you by using information to understand how you use and interact with Cogniss Services and the people or things you connect with and are interested in.
When we have location information, we use it to tailor our Services for you and others, such as incorporating location-specific challenges or helping you locate relevant learning or wellness events near you.
We may conduct surveys and research, test features in development and analyze the information we have to evaluate and improve products and services, develop new products or features, and conduct audits and troubleshooting activities.
Communicate with you.
We use your information to communicate with you about our Services and let you know about any changes to our policies and terms. We also use your information to respond to you when you contact us.
Promote safety and security.
We use the information we have to help verify accounts and activity, and to promote safety and security on and off of our Services.
It is very important that children are protected from cyber bullying and stranger danger. In order to provide the best possible protection to children, Cogniss apps aimed at users under the age of 15 feature a ‘Kid Safe’ mode.
Kid Safe mode only allows users to connect with other users known to them in the real world. Kid Safe mode removes free texting between users, restricting communications to the use of emoticons and pre-defined messages.
How is this information shared?
Sharing on our products and services
People use our Services to connect and share with others. We make this possible by sharing your information in the following ways:
People you share and communicate with.
Any content you share and communicate using our products and services will be visible to friends connected to you through the Cogniss social network. Any content you share on social networks or public forums outside of Cogniss will be made visible according to your settings on those respective platforms. In some cases, people you share and communicate with may download or re-share this content with others on and off our Services.
People that see content others share about you.
Other people may use our Services to share content about you with the audience they choose. If you have concerns with someone’s post, social reporting is a way for people to quickly and easily ask for help from someone they trust.
Apps, websites and third-party integrations on or using our products and services.
When you use third-party apps, websites or other services that use, or are integrated with, our Services, they may receive information about what you post or share. Information collected by these apps, websites or integrated services is subject to their own terms and policies.
Sharing with third-party partners and customers
We occasionally work with third party companies who help us provide and improve our Services. For example, anonymised data (data with all user identifiable information removed) may be made available to research organisations for the purposes of conducting Cogniss-approved research.
We do not share information that personally identifies you (personally identifiable information is information like name or email address that can by itself be used to contact you or identifies who you are) with advertising, measurement or analytics partners unless you give us permission. We may provide these partners with information about the reach and effectiveness of their advertising without providing information that personally identifies you, or if we have aggregated the information so that it does not personally identify you.
Cogniss App Partners
We may share information with with Cogniss App Partners that is specific only to their Cogniss app. These partners must adhere to strict confidentiality obligations in a way that is consistent with this Data Policy and the agreements we enter into with them.
How can I manage or delete information about me?
We store data for as long as it is necessary to provide products and services to you and others, including those described above. Information associated with your account will be kept until your account is deleted, unless we no longer need the data to provide products and services.
You can delete your account at any time. When you delete your account, we delete things you have posted and accumulated, such as your status updates, personalized avatars, badges and achievements. Keep in mind information that others have shared about you is not part of your account and will not be deleted when you delete your account.
How do we respond to legal requests or prevent harm?
We may access, preserve and share your information in response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside of Australia where we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; or to prevent death or imminent bodily harm. For example, we may provide information to third-party partners about the reliability of your account to prevent fraud and abuse on and off of our Services. Information we receive about you, including financial transaction data related to purchases made within Cogniss games and apps, may be accessed, processed and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm. We also may retain information from accounts disabled for violations of our terms for at least a year to prevent repeat abuse or other violations of our terms.
How will we notify you of changes to this policy?
We will notify you before we make changes to this policy and give you the opportunity to review and comment on the revised policy before continuing to use our products and services.
How to contact Cogniss
If you have questions about this policy, you can contact us via our contact form or by mail at:
5 Blackfriars Street
Chippendale NSW 2008