Cogniss Data Policy

STEM Explorer (the 'Application') is built on and powered by the Cogniss platform.

  • The principles and terms contained in this data policy applies to all access to and use of the Application. 
  • This data policy describes what information Cogniss collects and how it is used and shared.

Last revised: 20 December 2016


What kinds of information do we collect?

We value your privacy. Depending on how you engage with the Application, we collect different kinds of information from or about you.

 

Information you provide

We collect the content and other information you provide when you use the Application, including when you sign up for an account, create or share, and message or communicate with others. We also request access to your camera for the sole purpose of allowing you to scan QR codes to add individuals known to you within the Application.

We collect information about how you use the Application, such as the types of content you view or engage with, the frequency and duration of your activities, the scores you achieve in games and your progression through content. 

 

Information others provide

We also collect content and information that other people provide when they use the Application, including information about you.

 

Your networks and connections

We collect information about the people and groups you are connected to and how you interact with them, such as the people you communicate with the most, or the frequency and types of team challenges you engage in.

 

Information about payments

Cogniss does not collect or process any information relating to payments. Purchases made in the Application are processed through Apple’s App Store and Google Play. For information about payments, please refer to Apple and Google’s respective payment policies.

 

Device information

We collect information from or about the computers, phones, or other devices where you install or access the Application. We may associate the information we collect from your different devices, which helps us provide consistent services across your devices. Some examples of the device information we may collect include:

  • Attributes such as the operating system, hardware version, device settings, file and software names and types, battery and signal strength, and device identifiers.

  • Device locations, including specific geographic locations, such as through GPS, Bluetooth, or WiFi signals.

  • Connection information such as the name of your mobile operator or ISP, browser type, language and timezone, mobile phone number and IP address.

 

Information from websites and apps that use the Application

We collect information when you visit or use third-party websites and apps that use the Application. This includes information about the websites and apps you visit, your use of the Application on those websites and apps, as well as information the developer or publisher of the app or website provides to you or us.

 

Information from third-party partners

We receive information about you and your activities on and off Cogniss from third-party partners, such as information from a partner when we offer joint services with them.

 

Information from Cogniss App Partners

Cogniss App Partners are organisations that build apps on the Cogniss platform. This Application was built in partnership with apptEDude Pty Ltd. Cogniss App Partners have the same access rights and restrictions to Cogniss data collected on their specific Cogniss app as Cogniss. Cogniss App Partners do not have access to data collected on other Cogniss apps.


How do we use this information?

Cogniss facilitates effective learning and behavioral experiences that enrich people’s knowledge and add to their quality of life. We offer an experience-driven, accessible platform on which developers, designers and others can imagine and create their own solutions to complex learning and behavioral challenges.

With these objectives in mind, we use all of the information we have to help us provide and support our services within the Application. We:

 

Provide, improve and develop products and services.

We are able to deliver the Application, personalize content and make suggestions for you by using information to understand how you use and interact with the Application and the people or things you connect with and are interested in.

We may conduct surveys and research, test features in development and analyze the information we have to evaluate and improve products and services, develop new products or features, and conduct audits and troubleshooting activities.

 

Communicate with you.

We use your information to communicate with you about the Application and let you know about any changes to our policies and terms. We also use your information to respond to you when you contact us.

 

Promote safety and security.

We use the information we have to help verify accounts and activity, and to promote safety and security on and off of the Application.

 

Protect children.

It is very important that children are protected from cyber bullying and stranger danger. In order to provide the best possible protection to children, this Application features a ‘Kid Safe’ mode aimed at users under the age of 15.

Kid Safe mode only allows users to connect with other users known to them in the real world. Kid Safe mode removes free texting between users, restricting communications to the use of emoticons and pre-defined messages.

 

How is this information shared?

Sharing on our products and services

People use the Application to connect and share with others. We make this possible by sharing your information in the following ways:

 

People you share and communicate with.

Any content you share and communicate using our products and services will be visible to friends connected to you through the Cogniss social network. Any content you share on social networks or public forums outside of Cogniss will be made visible according to your settings on those respective platforms. In some cases, people you share and communicate with may download or re-share this content with others on and off the Application.

 

People that see content others share about you.

Other people may use the Application to share content about you with the audience they choose. If you have concerns with someone’s post, social reporting is a way for people to quickly and easily ask for help from someone they trust.

 

Apps, websites and third-party integrations on or using our products and services.

When you use third-party apps, websites or other services that use, or are integrated with, the Application, they may receive information about what you post or share. Information collected by these apps, websites or integrated services is subject to their own terms and policies.

 

Sharing with third-party partners and customers

We occasionally work with third party companies who help us provide and improve the Application. For example, anonymised data (data with all user identifiable information removed) may be made available to research organisations for the purposes of conducting Cogniss-approved research.

We do not share information that personally identifies you (personally identifiable information is information like name or email address that can by itself be used to contact you or identifies who you are) with advertising, measurement or analytics partners unless you give us permission. We may provide these partners with information about the reach and effectiveness of their advertising without providing information that personally identifies you, or if we have aggregated the information so that it does not personally identify you.

 

Cogniss App Partners

We may share information with with Cogniss App Partners that is specific only to their Cogniss app - in this case, apptEDude Pty Ltd. They must adhere to strict confidentiality obligations in a way that is consistent with this Data Policy and the agreements we enter into with them.

 

How can I manage or delete information about me?

We store data for as long as it is necessary to provide products and services to you and others, including those described above. Information associated with your account will be kept until your account is deleted, unless we no longer need the data to provide products and services.

You can delete your account at any time. When you delete your account, we delete things you have posted and accumulated, such as your status updates, personalized avatars, badges and achievements. Keep in mind information that others have shared about you is not part of your account and will not be deleted when you delete your account.

 

How do we respond to legal requests or prevent harm?

We may access, preserve and share your information in response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside of Australia where we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; or to prevent death or imminent bodily harm. For example, we may provide information to third-party partners about the reliability of your account to prevent fraud and abuse on and off of the Application. Information we receive about you, including financial transaction data related to purchases made within Cogniss games and apps, may be accessed, processed and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm. We also may retain information from accounts disabled for violations of our terms for at least a year to prevent repeat abuse or other violations of our terms.

 

How will we notify you of changes to this policy?

We will notify you before we make changes to this policy and give you the opportunity to review and comment on the revised policy before continuing to use our products and services.

 

How to contact Cogniss

If you have questions about this policy, you can contact us via our contact form or by mail at:

5 Blackfriars Street

Chippendale NSW 2008

Australia